Service client b4b : Legal warranty of conformity
- What is the legal guarantee of conformity and how long is it valid for?
When you buy a product, it must comply with its intended use and the seller's description.
In order to guarantee this conformity, the professional seller is bound by the legal guarantee of conformity for a period of two years from the date of delivery of the goods to the private consumer.
This warranty applies to defects in conformity already present on the date of delivery.
Normal and gradual wear and tear on basketball shoes, clothing, or accessories is not covered by the legal warranty of conformity. These items may be subject to heavy use, and there is no guarantee that they will last for two years.
Sources: Articles L217-1 to L217-14 of the Consumer Code,Ministry of Economy
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- When does the legal warranty of conformity apply?
The legal guarantee of conformity applies to all products sold by basket4ballers and is free of charge. According to the laws in force in France, a product is considered to be non-compliantwhen it:
- does not allow for normal expected use
(e.g., a performance basketball shoe that cannot be used for playing) - does not match the seller's description
(e.g., wrong color or wrong model received) - does not have the advertised features
(e.g., cushioning technology different from that indicated) - has a manufacturing or assembly defect that was present from the outset
Basketball shoes are subject to significant stress during games and training: jumping, rubbing against the floor or opponents, impacts, and changes of direction are all factors that weaken the shoes.
Signs of wear, snags, and tears are therefore not generally attributable to a manufacturing defect and are not covered by the legal warranty of conformity.Therefore, the following cases are not generally covered by the legal warranty of conformity, but here are some tips to help you extend their lifespan:
1. Outsole wear
Cause: Running, sideways movements, and sudden stops cause gradual wear on the rubber.
Prevention :
- Choosing a pair that is suitable for the playing surface, especially outdoors,
- Use indoor shoes only on the court.
- Alternate between several pairs to extend their lifespan.
2. Sagging of the midsole
Cause:repeated impacts from jumping and running compress and degrade cushioning foams (EVA, Zoom Air, Boost, etc.).
Prevention :
- Replace your shoes frequently if you use them regularly.
- Allow shoes to air out thoroughly after each training session or game.
3. Deterioration of the upper
Cause: Contact with opponents and twisting weakens the upper materials and can cause abrasion, tears, pulled threads, or rapid wear at the collar.
Prevention :
- Choose a shoe that suits your playing style: reinforced for powerful players, flexible for fast players.
4. Removal of the sole
Cause: Moisture, perspiration, and repeated twisting weaken the glue and seams.
Prevention :
- Air and dry shoes properly after each game or training session.
5. Wear and tear on laces and eyelets
Cause: Repeated tightening/loosening and friction damage laces and fastenings.
Prevention :
- Replace laces that are too worn out.
- Choose the right shoe size to avoid excessive tightness.
- Untie your shoes properly before putting them on or taking them off.
No basketball shoe lasts forever, but with the right reflexes, you can extend their lifespan and optimize your performance on the court. Maintain your shoes, alternate pairs and choose models suited to your sport.
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Sources: Ministry of the Economy
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- does not allow for normal expected use
- How can I assert my rights and make a claim in the event of a defect?
If you are within the warranty period and the item for which you wish to make a claim corresponds to one of the cases covered by the legal warranty of conformity (see cases above), you can contact our customer service department via this form, explaining the problem encountered and accompanying your request:
- your proof of purchase,
- photos of the item and its defects, proving the reality of the lack of conformity.
Customer service will then validate your request before offering to repair the product if this is possible, or a credit note corresponding to the amount originally paid for the item, so that you can replace it.
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