b4b customer service : Delivery

  • When can I expect delivery?

    basket4ballers delivers all over Europe

    Select your country and consult the available delivery options:

    Western Europe

    Northern Europe and Baltic States

    Eastern Europe

    b4b recognized Best e-commerce delivery 2024

    basket4ballers has been named best e-commerce delivery 2024, with 1st place in its Ball Sports category , awarded by Colis Consult, an independent firm with expertise in parcel transport. To find out more

    Delivery to Metropolitan France

    Our delivery methods

    DELIVERY TIME

    Cost

    Standard delivery via Chronopost2 to 4 daysFree for purchases over €100
    €5 for purchases under €100
    Standard home delivery with signature via Colissimo2 to 3 daysFree for purchases over €160
    €7 for purchases under €160
    Express delivery via Chronopost24hFree for purchases over €150
    €7 for purchases under €150
    Express home delivery with signature via Chronopost24h10 €
    TOMORROW AT HOME WITH EXPRESS DELIVERY VIA CHRONOPOST
    • Order before 3pm from Monday to Thursday for delivery the next day before 6pm, in a relay point or at home.
    • Order between Thursday 3pm and Friday 3pm and receive your order at home or in a relay point on Saturday with the "Deliver me on Saturday" option (extra charge €5.50).
    • Orders placed between Thursday 3pm and Friday 3pm without the "Deliver on Saturday" option will be dispatched on Friday, for delivery on Tuesday.
    • Orders placed between Friday 3pm and Monday 3pm are dispatched on Monday for delivery on Tuesday.

    Delivery to Départements, Régions d'Outre-Mer and Collectivités d'Outre-Mer (DROM COM): Guadeloupe, French Guiana, Martinique, Mayotte, New Caledonia, French Polynesia, Reunion, Saint-Martin.

    Our delivery methods

    DELIVERY TIME

    Cost

    Standard home delivery with signature via Colissimo6 to 18 days30 € for purchases under €180
    60 € for purchases over €180

    Delivery to Corsica

    Our delivery methods

    DELIVERY TIME

    Cost

    Standard delivery via Chronopost4 to 5 daysFree for purchases over €100
    €6 for purchases under €100
    Standard home delivery with signature via Colissimo3 to 4 daysFree for purchases over €160
    €7 for purchases under €160
    Express delivery via Chronopost2 days35 €
    Express home delivery with signature via Chronopost2 days35 €

    Delivery to Germany

    Our delivery methods

    DELIVERY TIME

    Cost

    Standard home delivery via DHL Paket2 to 4 daysFree for purchases over €100
    €5 for purchases under €100
    Standard delivery via Chronopost2 to 4 daysFree for purchases over €100
    €5 for purchases under €100
    Standard home delivery with signature via Colissimo3 to 4 daysFree for purchases over €160
    €7 for purchases under €160
    Express home delivery with signature via Chronopost2 days15 €

    Delivery to Belgium, Spain and Luxembourg

    Our delivery methods

    DELIVERY TIME

    Cost

    Standard delivery via Chronopost2 to 4 daysFree for purchases over €100
    €5 for purchases under €100
    Standard delivery to a relay point via Mondial Relay4 to 5 daysFree for purchases over €100
    €7 for purchases under €100
    Standard home delivery with signature via Colissimo3 to 4 daysFree for purchases over €160
    €7 for purchases under €160
    Express home delivery with signature via Chronopost2 days15 €

    Delivery to Austria, Denmark, Ireland, Italy, Netherlands and Portugal

    Our delivery methods

    DELIVERY TIME

    Cost

    Standard delivery via Chronopost2 to 4 daysFree for purchases over €100
    €5 for purchases under €100
    Standard home delivery with signature via Colissimo3 to 4 daysFree for purchases over €160
    €7 for purchases under €160
    Express home delivery with signature via Chronopost2 days15 €

    Delivery to Switzerland :

    Our delivery methods

    DELIVERY TIME

    Cost

    Standard home delivery with signature via Colissimo3 to 4 daysFree for purchases over €250
    €24 for purchases under €250

    Delivery to Estonia, Finland, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden:

    Our delivery methods

    DELIVERY TIME

    Cost

    Standard delivery via Chronopost4 to 7 daysFree for purchases over €160
    €12 for purchases under €160
    Standard home delivery with signature via Colissimo4 to 7 daysFree for purchases over €250
    €24 for purchases under €250
    Express home delivery with signature via Chronopost3 to 4 days24 €

    Delivery to Bulgaria, Croatia, Greece , Liechtenstein, Romania :

    Our delivery methods

    DELIVERY TIME

    Cost

    Standard home delivery with signature via Colissimo4 to 7 daysFree for purchases over €250
    €24 for purchases under €250
    Express home delivery with signature via Chronopost3 to 4 days24 €

    Delivery to Åland, Albania, Andorra, Belarus, Bosnia Herzegovina, Cyprus, Faroe Islands, Gibraltar, Greenland, Guernsey, Iceland, Jersey, Macedonia, Malta, Isle of Man, Moldova, Monaco, Montenegro, Norway, Russian Federation, San Marino, Holy See (Vatican City State), Serbia, Svalbard and Jan Mayen Island, Turkey, Ukraine:

    Our delivery methods

    DELIVERY TIME

    Cost

    Standard home delivery with signature via Colissimo4 to 7 days24 €

    The price including delivery charges is calculated for information purposes, on the basis of 20% VAT.

    * Delivery times start as soon as the package is dispatched. Orders placed before 3pm are dispatched the same day, Monday to Friday, excluding public holidays. Orders placed between Friday 3pm and Monday 3pm are dispatched on Monday.

    Caution - If customs duties, local taxes or import duties are due, they are payable by the Buyer and are the Buyer's sole responsibility, both in terms of declarations and payments to the relevant authorities/organizations.

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  • Do you ship to French overseas departments and territories?

    Yes, we ship to DROM-COM. Shipping costs are €30 for Guadeloupe, Martinique, Reunion, Guyana, etc.

    For deliveries to DROM-COM, the total amount of the order is exclusive of tax (HT). Consequently, when the order is delivered, you may be asked to pay dock dues and VAT in force in the region, in order to finalize the import of the items purchased.

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  • Do you deliver abroad?

    Yes, we deliver abroad anywhere in Europe. You can find the list of countries to which we deliver here.

    Please note: We do not deliver outside Europe, to the USA, China or the Middle East.

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  • Why can't I pick up my order in-store?

    To make it easier for you to pick up your orders, we offer two pick-up options in our Paris, Strasbourg, Limoges, Lyon and Limoges stores:

    • 2H click-and-collect, if the item is available in store;
    • store collection within 48 to 72 hours, if the item is only available on our e-commerce site.

    However, due to storage constraints in our shops and in order to maximize the efficiency and fluidity of this service, we have defined certain limits which may make this delivery method unavailable for certain orders:

    • If the estimated weight of the items in your basket exceeds 3 kg;
    • If your basket contains more than 5 items;
    • If you already have an order with a store pickup in progress, and it has not yet been picked up.

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  • Reduce the carbon footprint of your deliveries: our practical advice

    Which delivery option is most environmentally friendly for you?

    Estimated CO₂ emissions depend not only on how the parcel is transported, but also on how you pick it up. Here are a few pointers to help you make the right choice:

    🚶‍♂️ On foot or by bike?

    Do you live near one of our shops or near a point-relais and get around on foot or by bike?

    Choose our pick-up points:

    • Store withdrawal: 150g CO₂e
    • Point-relais: 190g CO₂e

    🚌 By public transport?

    Do you use public transport to get around and pick up your parcel?

    Two low-impact options:

    • Point-relais: 450g CO₂e
    • Store withdrawal: 575g CO₂e

    🚗 By car?

    Do you have to drive to pick up your parcel?

    In this case, home delivery is often cheaper than travelling:

    • Home: 475g CO₂e
    • Relay point by car: 780g CO₂e
    • Store by car: 1650g CO₂e

    These estimates are per shipment, for an average parcel containing one pair of shoes, shipped from mainland France to mainland France.

    The unit of measurement, CO₂ equivalents (CO₂e) are a unit of measurement designed to standardize the climatic effect of the various greenhouse gases and take into account gases other than CO₂. 


    Source:
    ADEME, 2023 - Environmental impacts of logistics, transport and travel.

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