FAQ : My Order

  • Can I change the size of a product? Can I add a product to my order?

    No, once you your order is confirmed, we can't change it anymore. However,  if the order is not packed it is still possible to cancel it and to get you a refund proceeding within the 14 following days.

    I cannot found a answer to my question : contact Basket4Ballers

  • How do I return or exchange an order?

    ShippingReturns

    We guarantee the total refund of any product purchased on our website if you are not totally satisfied. To do so, you will need to register your returning product in your costumer account https://www.basket4ballers.com/en/mon-compte within the 14 days following its reception. You will then have another 14 days to ship it back to us.

    A Mondial Relay’s return notice can be downloaded through your costumer account.

    Returns options

    Cost

    Details

    Eased returns via Mondial Relay (fixed price)

    Free

    More

    Returns via La Poste

    at your own expense (7 to 10€)

    More

    Paypal users, your returns expenses are fully refunded

    Free

    More

    In store

    Free

    Whatever is your initial delivery plan, you can retrun your products in store 25 Rue des Serruriers, Strasbourg. See schedules

    Warning : All products purchased in store can only be returned in store.

     

    You can return for free the products by Mondial Relay via an eased returns procedure. If you do not want to use this option, you are free to send us your undesired goods by any shipping company you choose at your own expense.

    At the reception by our services, you will be refunded within 14 days by the same payment option you opted for at your order checkout (Credit card, gift card, PayPal). The total refund includes the refund of the shipping costs of your initial order.

    The products you are returning must be new, not used, not worn, in their original package and with the price and brand tags still attached. Also, the socks are considered as underwear equipment and therefore cannot be refunded after being tried on or worn.

     

    To proceed a product return:

    Open your costumer account to get your order details and select the products you want to return. You will then be able to print out the packing slip and to put it inside the package.

     

    To return products via the Mondial Relay’s eased returns procedure:

    Go to the “My Returns” tab, click on “print my packing slip” to get redirected on Mondial Relay’s website where you will need to check your contact information before printing out the packing slip and stick it to the sending package.

    You will then only have to deposit the package at the Point Relay® of your choice.

     

    To ship us a returning product via other delivery companies:

    You can send us back one or several products of your order to the following address via the delivery company of your choice:

    Euroservices Partner

    Stock Basket4Ballers

    42 rue de l’industrie

    67160 Wissembourg

    France

    Be careful to opt for a countersign shipping option and to keep your tracking information close because you remain responsible for the package until it is back in our facilities. Any package delivered to a wrong address will be refused.

     

    PayPal users your return shipping costs are totally refunded!

    Your order’s payment was fully proceeded via PayPal? PayPal refunds your return shipping costs. To use this service, you must:

    • Activate the service on : https://www.paypal.com/uk/webapps/mpp/refunded-returns;
    • Inform us about the return and the perfect condition of the product/s within the 14 following days of the reception.
    • Ship the package within 14 days via Mondial Relay, la Poste or any delivery company of your choice.
    • Submit your request for refund for return costs in relation to returned products within 30 calendar days of the return date of returned products in accordance with the terms and conditions of the General Conditions of Use of the Service as well as with the procedures posted by PayPal

    Find all the conditions on PayPal’s website.

     

    Exchanges of products are currently not available, to get a different size or color you will need to return the original product and to place a new order on our website.

    I cannot found a answer to my question : contact Basket4Ballers

  • Have you received my returning order ? When will it be processed?

    Returns are received by our facilities and our logistic services notify the reception once the package is inspected. To get informations about the reception of your package, please refer to the parcel tracking service of your shipping option.

    Returns are inspected on Tuesday, Wednesday, Thursday and Friday in the afternoon. During peak periods (sales, winter hollidays, back to school, beginning of the season, …), we prior the shipping of orders, consequently the returns inspections can be delayed and happen only twice a week (Wednesday and Friday).

    Refunds are proceeded within 14 days from the day we receive the returned package.

    I cannot found a answer to my question : contact Basket4Ballers

  • I would like to cancel my order before it gets shipped.

    If you do not want to keep the order that you made, please contact our customer service in order to remove your package from our shipping service. If your order can't be intercepted by our services, it will be sent to the registered adress, you will then have to send it back by following our return procedure.

    When the package hasn't been sent already, we will be able to cancel your order. In that case you will get a refund proceeding within 14 days.

    The procedure stays the same if you want to maintain only a part of your order. We cannot change it when the package is moved from our facilities and that the order status is "under preparation".

    I cannot found a answer to my question : contact Basket4Ballers