FAQ : Shop

  • Do you have a store?

    Yes we do have a store. It is located in Strasbourg, 25 Rue des Serruriers, a block frome the Gutenberg Place and the Cathedral.

    Opens :

    Monday : 2pm - 7pm

    Tuesday to saturday : 10am - 7pm

    03.90.23.42.56

    How to come :

    Tram lines A and D stop at Langstross Grand Rue

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  • Are the payment secured?

    We have 2 types of secured payments

    Secure payment of your order :

    Credit card (3D Secure) payment : Your credit card payment is made on the secured website of our bank (Caisse d'Epargne). Every private informations of your credit card are encrypted and are only usable by the Caisse d'Epargne Bank.

    Paypal payment : No need of credit card number, your e-mail adress and your paypal password are enough.

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  • Is it possible to pay in instalments ?

    We do not offer payment in instalments.

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  • How to use a voucher ?

    In order to use a voucher, you need to be connected to your customer account and  to copy and paste it into the voucher box in your shopping cart.

    The voucher genrated from a returned product is composed as below :

    character-digit-digit-character-digit-digit-digit-digit-character-digit-digit-digit-digit

    The voucher is in My account > My vouchers.

    The voucher has a 1 year validity, once the period of one year has passed we can not reactivate it or refund the value of the voucher.

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