How do I return or exchange an order?
We guarantee the total refund of any product purchased on our website if you are not totally satisfied. To do so, you will need to register your returning product in your costumer account https://www.basket4ballers.com/en/mon-compte within the 15 days following its reception.
Eased returns via Mondial Relay (fixed price)
Returns via La Poste
at your own expense (7 to 10€)
Whatever is your initial delivery plan, you can retrun your products in one of our 2 stores. See schedules
Warning : All products purchased in store can only be returned in store.
*Free returns via Mondial Relay for Rookie, All-Star and MVP customers in the b4b squad program : check the conditions. Return delays extended to 30 days for All-Star and MVP Customers.
If eligible, you can return for free the products by Mondial Relay via an eased returns procedure. If you do not want to use this option, you are free to send us your undesired goods by any shipping company you choose at your own expense.
At the reception by our services, you will be refunded within 14 days by the same payment option you opted for at your order checkout (Credit card, gift card, PayPal). The total refund includes the refund of the shipping costs of your initial order.
The products you are returning must be new, not used, not worn, in their original package and with the price and brand tags still attached. Also, the socks are considered as underwear equipment and therefore cannot be refunded after being tried on or worn.
To proceed a product return:
Open your costumer account to get your order details and select the products you want to return. You will then be able to print out the packing slip and to put it inside the package.
To return products via the Mondial Relay’s eased returns procedure:
Only available from France, Belgium, Luxembourg, Spain, for All-Star and MVP customers
Go to the “My Returns” tab, click on “print my packing slip” to get redirected on Mondial Relay’s website where you will need to check your contact information before printing out the packing slip and stick it to the sending package.
You will then only have to deposit the package at the Point Relay® of your choice.
To ship us a returning product via other delivery companies:
You can send us back one or several products of your order to the following address via the delivery company of your choice:
42 rue de l’industrie
Be careful to opt for a countersign shipping option and to keep your tracking information close because you remain responsible for the package until it is back in our facilities. Any package delivered to a wrong address will be refused.
Exchanges of products are currently not available, to get a different size or color you will need to return the original product and to place a new order on our website.