How do I return or exchange an order?

ShippingReturns

We guarantee the total refund of any product purchased on our website if you are not totally satisfied. To do so, you will need to register your returning product in your costumer account https://www.basket4ballers.com/en/mon-compte within the 14 days following its reception. You will then have another 14 days to ship it back to us.

A Mondial Relay’s return notice can be downloaded through your costumer account.

Returns options

Cost

Details

Eased returns via Mondial Relay (fixed price)

Free*

More

Returns via La Poste

at your own expense (7 to 10€)

More

Paypal users, your returns expenses are fully refunded

Free

More

In store

Free

Whatever is your initial delivery plan, you can retrun your products in store 25 Rue des Serruriers, Strasbourg. See schedules

Warning : All products purchased in store can only be returned in store.

 

*IN MAY WE HAVE THE RIGHT TO MISTAKE: Returns via Mondial Relay offered for orders placed between May 1st and May 31st midnight. No participation in the return costs will be deducted from your refund.

You can return the products by Mondial Relay via an eased returns procedure for a fixed cost of 5€. If you do not want to use this option, you are free to send us your undesired goods by any shipping company you choose at your own expense.

At the reception by our services, you will be refunded within 14 days by the same payment option you opted for at your order checkout (Credit card, gift card, PayPal). The total refund includes the refund of the shipping costs of your initial order.

The products you are returning must be new, not used, not worn, in their original package and with the price and brand tags still attached. Also, the socks are considered as underwear equipment and therefore cannot be refunded after being tried on or worn.

 

To proceed a product return:

Open your costumer account to get your order details and select the products you want to return. You will then be able to print out the packing slip and to put it inside the package.

 

To return products via the Mondial Relay’s eased returns procedure at fixed cost of 5€:

Go to the “My Returns” tab, click on “print my packing slip” to get redirected on Mondial Relay’s website where you will need to check your contact information before printing out the packing slip and stick it to the sending package.

You will then only have to deposit the package at the Point Relay® of your choice.

*IN MAY WE HAVE THE RIGHT TO MISTAKE: Returns via Mondial Relay offered for orders placed between May 1st and May 31st midnight. No participation in the return costs will be deducted from your refund.

 

To ship us a returning product via other delivery companies:

You can send us back one or several products of your order to the following address via the delivery company of your choice:

Euroservices Partner

Stock Basket4Ballers

42 rue de l’industrie

67160 Wissembourg

France

Be careful to opt for a countersign shipping option and to keep your tracking information close because you remain responsible for the package until it is back in our facilities. Any package delivered to a wrong address will be refused.

 

PayPal users your return shipping costs are totally refunded!

Your order’s payment was fully proceeded via PayPal? PayPal refunds your return shipping costs. To use this service, you must:

  • Activate the service on : https://www.paypal.com/uk/webapps/mpp/refunded-returns;
  • Inform us about the return and the perfect condition of the product/s within the 14 following days of the reception.
  • Ship the package within 14 days via Mondial Relay at fixed cost of 5€, la Poste or any delivery company of your choice.
  • Submit your request for refund for return costs in relation to returned products within 30 calendar days of the return date of returned products in accordance with the terms and conditions of the General Conditions of Use of the Service as well as with the procedures posted by PayPal

Find all the conditions on PayPal’s website.

 

Exchanges of products are currently not available, to get a different size or color you will need to return the original product and to place a new order on our website.