What are the guidelines for trying on your shoes?

Once we receive your basket4ballers order, you should try the shoes on at home—quickly and in a clean environment, just asyou would in a store. The goal is simply to check the size, comfort, and fit.

To do this:

• Try on the shoes indoors only, on a sol
• keep them for a few minutes
• Avoid any athletic activity (no practice, no games)

If they don't fit, feel free to return them so we can order a different size or style. 

Why this rule?

If you don't keep the shoes you received and tried on, they will be put back on sale once you return them.

We must therefore guarantee the next customer:

• a pair of shoes that are brand-new and in perfect condition
• and never worn in real-world conditions

And most importantly:
You can’t see the sweat… but it’s definitely there. A shoe worn during a workout—even “just once”—is no longer new.

Why is this important?

Following these rules means:

•     ensure that everyone receives a brand-new pair
•     respect other players
•     keep the experience clean for the entire community

Unfortunately, if shoes are returned to us in a condition that prevents us from reselling them, we will not be able to accept the return or issue a refund, and you may be charged for return shipping.