Echange-remboursement de votre commande

If you are dissatisfied by the product that you have ordered, you have 14 days from the delivery date to ask for a exchange or a refund.

How to make a return :

  1. Check if you are still whithin the 14 days limit.

  2. Check that the product you return is :

    New.

    Not worn and not used.

    In its original packing (delivery box, shoe box, shoes protection papers, etc...)

    And the original clothing tag is still on.

If you do not meet those requirements :

Do not send the product back to us, it will be refused and sent back at the cost of the sender (10€).

If you do meet those requirements:

  1. Explain us on a parper sheet or on your invoice ( downloadable on your customer account) if you want an exchange or a reimbursement, then send your package by any postal or delivery company. The return of the parcel is on your charge (between 7€ and 10€).

The exchange will be credited by a voucher of the amount of the product that you sent us back. This voucher is available for 1 year and you will be able to re-order the product that you want. The voucher will be sent to you by mail and will also be available in your customer account. You have to copy and paste it in the “Voucher” tag in the first step of your order.

The reimbursement will be done whithin 14 days from reception of the package by our services and will be refunded on your credit card or your Paypal account. Shipping costs that you paid to send us the product are included in the reimbursement.

  1. You can return your products to the following adress, using Colissimo or any other delivery company ( make sure to keep the tracking number because you are responsible for the package until the delivery) :

Basket4Ballers Chez Viapost

Z.A. Chesnes Ouest

28-40 rue des Chapelles

38078 ST QUENTIN FALLAVIER

FRANCE

Any package sent to an other adress will be refused.