How do I make a return/exchange?

*Subject to eligibility and depending on your original shipping address, we offer a free return service via Chronopost Shop2Shop, DHL, or Mondial Relay through our simplified return process. If you prefer not to use this service, you are welcome to return your unwanted items via any other carrier of your choice at your own expense.

Upon receipt of your parcel by our services, you will be reimbursed within a maximum of 14 days by a credit note, or by the same means you used for payment (credit card, gift card, Paypal, etc.), depending on your choice. The refund includes the shipping costs paid to have your order shipped to you.

Items you wish to return must be in new, unused and unworn condition, in their original packaging with labels attached. Underwear and socks (considered as undergarments) cannot be refunded after fitting.

To return an item from mainland France using Chronopost:

1. Go to your customer account, click on the "My Orders" tab, then view the details of the relevant order to indicate which products you wish to return, and choose your refund method (store credit or refund to your original payment method)
2. Then, on the "My Product Returns" page, print out the return slip and include it in your package.
3. Then click "Print Label" to download and print the Chronopost return label to attach to your box.
4. Drop off your package at the Chronopost pickup location of your choice.

To return an item from Germany using DHL:

1. Go to your customer account, click on the "My Orders" tab, then view the details of the relevant order to indicate which products you wish to return, and choose your refund method(store credit or refund to your original payment method)
2. Then, on the "My Product Returns" page, print out the return slip and include it in your package.
3. Then click "Print Label" to download and print the DHL return label to attach to your box.
4. Drop off your package at the DHL pickup location of your choice.

To return an item from Belgium, Spain, or Luxembourg using Mondial Relay:

1. Go to your customer account, click on the "My Orders" tab, then view the details of the relevant order to indicate which products you wish to return, and choose your refund method(store credit or refund to your original payment method)
2. Then, on the "My Product Returns" page, print out the return slip and include it in your package.
3. Then click "Print Label" to be redirected to the Mondial Relay website, where, after verifying your information, you can print your Mondial Relay return label to attach to your box.
4. Drop off your package at the Mondial Relay pickup location of your choice.

To send us your return via another carrier :

1. Go to your customer account, then to the details of the relevant order to select the items you wish to return, and then print the return slip to include in your package.
2. You may return one or more items from your order to the following address using the carrier of your choice:
   
   Euroservices Partner
   Stock Basket4Ballers
   42 rue de l’industrie
   67160 Wissembourg
   France
   
   Be sure to choose a carrier that requires a signature upon delivery and to keep track of your package, as you are responsible for it until it is returned to our warehouse. Any package shipped to a different address will be refused.

It is currently impossible to exchange items, but you can return them to us. To obtain another color or size, you will need to place a new order on the website.