Have you received the order that I returned? When will it be processed?

Returns are received by our warehouse and our logistic team notify the reception once the package is inspected. In order to know if your package has been received, please check the tracking of the package.

Returns are inspected on Tuesday, Wednesday, Thursday and Friday in the afternoon. During peak periods (sales, winter hollidays, school start, beginning of the season, …), we prior the shipping of orders and it might be that the returns are onlye inspected twice a week (Wednesday and Friday).

Reimbursements are made within 14 days from the day we receive the returned package.